Return Eligibility

To be eligible for a return, the item must meet the return window, condition, and product eligibility requirements listed in this policy.

• The return request must be started within 30 days of receiving the order.
• The item must be in its original condition.
• The item must be unworn, unused, unwashed, and unaltered.
• Original tags, labels, accessories, and packaging should be included when available.
• Proof of purchase, order number, or the email used at checkout may be required.

Item Condition Requirements

Returned items are reviewed after they are received. Items that show wear, washing, damage, odor, stains, missing parts, removed tags, or signs of use may not qualify for a refund.

Please package your return carefully to help protect the item during transit.

Non-Returnable Items

Some items may not be eligible for return. Non-returnable items may include:

• Items that are used, worn, washed, altered, or damaged after delivery.
• Items missing required tags, packaging, parts, or accessories.
• Items returned outside the 30-day return window.
• Items marked as final sale or non-returnable on the product page or at checkout.
• Items sent back without first contacting customer service for return instructions.

How to Start a Return

Please do not send your item back before contacting customer service. We will provide the correct return instructions and return details for your order.

Customer-Service Return Instructions

Do not mail returns to a return address found online, on an old label, or on outside packaging. The correct return details must be provided by our customer service team for your specific request.

Return Shipping Cost

The North Face offers 30 Days Free Returns for eligible items when the return is started through customer service and the provided return instructions are followed.

Returns that are sent without contacting customer service first, shipped using an unapproved method, or sent to an incorrect location may not be accepted or may not qualify as a free return.

Refund Process

After your returned item is received and inspected, approved refunds are processed within 3–15 days.

Refunds are typically issued to the original payment method used for the order. Timing may vary depending on your bank, card issuer, payment provider, or account processing schedule.

If a returned item does not meet the eligibility requirements, we may contact you with more information about the return review.

Exchanges

If you need a different size, color, or item, contact customer service at [email protected] before sending anything back.

Exchange options may depend on product availability and item eligibility. If an exchange is not available, our team can help review the return options for your order.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible at [email protected].

• Include your order number and the email used at checkout.
• Describe the issue clearly.
• Attach clear photos of the item, packaging, label, and any visible damage or issue.
• Do not send the item back until customer service provides return instructions.

Final Sale Rules

If an item is clearly marked as final sale or non-returnable on the product page, at checkout, or in the order details, it may not be eligible for return, refund, or exchange unless required by applicable law.

If you are unsure whether your item qualifies, contact customer service before starting a return.

Contact Us

For return questions, exchange requests, damaged or wrong item support, or refund updates, contact The North Face customer service at [email protected].

Please include your full name, order number, email address used at checkout, item name, and a clear description of your request so we can review it accurately.