Customer Care
Shipping Policy
The North Face is committed to keeping shipping simple and clear. Please review the details below for order processing, delivery estimates, tracking updates, shipping destinations, customs coverage, and package support.
Free Worldwide Shipping
The North Face offers Free Worldwide Shipping. Shipping is free worldwide, and no standard shipping charge will be added at checkout.
This service includes customs duties, import taxes, brokerage fees, and other government charges. If those fees occur, they will be covered by us as part of our Free Worldwide Shipping service.
Shipping Timeline
After your order is placed, it moves through processing, shipment, and delivery. The timelines below are estimates and may vary due to order volume, address details, local delivery conditions, customs review, weather, or other events outside normal handling.
| Step | Estimated Time | Details |
|---|---|---|
| Order Processing | 1–3 days | Orders are reviewed and prepared before shipment. |
| Estimated Delivery | 2–5 days | Delivery time begins after the order has shipped. |
| Tracking Update | 1–3 days after shipment | Tracking details may take time to appear after the package has been shipped. |
Order Processing Time
The North Face order processing time is 1–3 days. During this time, your order is reviewed, prepared, and moved toward shipment.
Please make sure your contact information and shipping address are accurate when placing your order. Incorrect or incomplete information may delay processing or delivery.
Estimated Delivery Time
Estimated delivery time is 2–5 days after shipment. Delivery estimates are not a delivery guarantee, but they provide a general window for when most packages are expected to arrive.
Delivery may take longer during holidays, high-volume periods, severe weather, customs review, or other carrier and destination-related delays.
Shipping Destinations
The North Face provides Free Worldwide Shipping to supported destinations worldwide. If an order cannot be delivered to the address provided due to regional restrictions, address limitations, or local delivery issues, we will review the order and contact you using the information provided at checkout.
Shipping Rates
Shipping is free worldwide. The shipping rate for eligible orders is $0.00.
- Service: Free Worldwide Shipping
- Order processing time: 1–3 days
- Estimated delivery time: 2–5 days after shipment
- Tracking update time: 1–3 days after shipment
Tracking Your Order
Once your order has shipped, tracking information may take 1–3 days to update. If your tracking number does not show movement immediately, please allow time for the shipping system to refresh.
If your tracking information has not updated after the tracking update window, contact us at [email protected] with your order number and the email address used at checkout.
Wrong or Incomplete Address
Please check your shipping address carefully before submitting your order. If you notice a mistake, email The North Face support as soon as possible at [email protected].
Include your order number, the incorrect address, and the corrected address. Once an order has been processed or shipped, address changes may not be available. If a package cannot be delivered because the address is incorrect or incomplete, contact us so we can review the available options.
Customs, Duties, Import Taxes & Government Charges
Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
You should not be asked to pay additional customs duties, import taxes, brokerage fees, or other government charges for an order covered by Free Worldwide Shipping. If you receive a payment request for these charges, contact us before making payment so we can review it.
Lost, Delayed, or Damaged Packages
If your package appears lost, delayed, or arrives damaged, please email The North Face support at [email protected].
- For delayed packages, include your order number and tracking details.
- For lost packages, include the delivery address and any tracking updates available.
- For damaged packages, include clear photos of the package, product, label, and damage.
We will review the information provided and help with the next available steps based on the package status.
Contact Us
For shipping questions, tracking help, address updates, customs charge questions, or package issues, contact The North Face customer support at [email protected].
Please include your full name, order number, email address used at checkout, and a clear description of your shipping question so we can review your request accurately.
